Deming, Juran, Crosby and Taguchi are among the thought leaders who introduced ideas that fueled the quality revolution. Briefly identify and describe important ideas and concepts that each of these thought leaders contributed

Answer 1

Key concepts to be covered in the response could include, but are not limited to:

Deming - initially asserted that understanding variation was essential to improving quality, then expanded his teachings. His theories were summarized in his "profound knowledge system", where he noted that companies operate as systems, managers need to understand cause-and-effect relationships to predict future behavior, and that leaders need to understand individual motivations and group interactions.

Crosby - Said that quality is meeting rather than exceeding requirements, and that quality should be planned in, by preventing defects the first time, rather than inspected in.

Taguchi - Noted that reducing variation saves money, and that project deliverables will be better with a focus on improving methods.