What is speech analytics?
A. The analysis of unstructured data to find trends and patterns in words and sentences.
B. The analysis of recorded calls to gather information-brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.
C. The analysis of unstructured data associated with websites to identify consumer behavior and website navigation.
D. The analysis of text flowing across the Internet, including unstructured text from blogs and messages.
Answer: B
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