Why is the process industry concerned with quality?
A) Customer retention will prove that products are of high quality
B) Quality products and services are critical to the success of the organization
C) It improves profitability of the organization
D) It helps maintain or bolster the organization's reputation
Answer: B
Explanation: A) Incorrect. Producing quality products and services are critical to the success of the organization.
B) Correct. Producing quality products and services are critical to the success of the organization.
C) Incorrect. Producing quality products and services are critical to the success of the organization.
D) Incorrect. Producing quality products and services are critical to the success of the organization.
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