________ includes considering employee interactions with customers to ensure they are consistently delivered and experienced, clearly differentiated from other offerings, and relevant and valuable to the target market.
A. Capacity management
B. Internal marketing
C. The key service factor
D. Derived demand
E. Customer experience management
Answer: E
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Whic of the following is often the riskiest step in the money laundering process?
a. integration b. layering c. placement d. transferring
Some analysts calculate the inventory turnover ratio by dividing sales, rather than cost of goods sold, by the average inventory. Which of the following regarding the inventory turnover ratio is/are not true?
a. Using sales in the numerator, will lead to incorrect measures of the inventory turnover ratio for calculating the average number of days that inventory is on hand until sale. b. As long as the ratio of selling price to cost of goods sold remains relatively constant, either measure will identify changes in the trend of the inventory turnover ratio. c. Using sales in the numerator, will lead to correct measures of the inventory turnover ratio for calculating the average number of days that inventory is on hand until sale. d. Choices a and b. e. None of the above.
As an appraiser, one should try to do all of the following EXCEPT
A. minimize criticism. B. change the person, not the behavior. C. identify the source of ineffective performance. D. be supportive and demonstrate that one cares.
Which of the following is an example of an unstructured question?
A. "Would you buy this product (Yes/No)?" B. "Would you buy this product (A. definitely, B. maybe, C. definitely not)?" C. "Why did you buy this product?" D. "What would convince you to buy this product (A. lower price, B. larger packaging, C. better taste)?" E. "Please rate the attributes of this product that are important to you (rate 1-5, with 1 being most important and 5 being least important)."