________ is a process analysis technique that focuses on the customer and the producer's interaction with the customer
Fill in the blanks with correct word
Service blueprinting
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IEEE 802.3, known as _____, is the only LAN protocol of significance.
Fill in the blank(s) with the appropriate word(s).
The Internet creates opportunities for improving speed and efficiency of transactions. Name and describe three key areas where the Internet is being used for business purposes
Customers expect responsive action in a timely fashion
Indicate whether the statement is true or false
The stage of the personal selling process in which the salesperson attempts to make a favorable impression, gather information about the customer's needs and objectives, and build a rapport with the prospective customers is called
A. prospecting. B. preapproach. C. approach. D. making the presentation. E. overcoming objections.