The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT
A. Make sure to develop a well-defined scope statement.
B. Share significant risks that might disrupt project execution.
C. Avoid the temptation to oversell the virtues of the project to win approval.
D. Delay communicating problems that you feel can be resolved without involving the customer.
E. Make sure that customer interactions are handled in a competent and professional manner.
Answer: D
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