Which of the following is something that an interviewee might do or feel while in the denial phase?
a. Insult, harm, or slander the interviewer
b. Attempt to justify the act of the fraud
c. Become sad, withdrawn, or lose interest in the environment
d. Failure to comprehend what has been said
d
FEEDBACK: a. Incorrect. This is more likely during the anger phase.
b. Incorrect. This is likely part of the rationalization phase.
c. Incorrect. This is likely part of the depression phase.
d. Correct. Either consciously or unconsciously, a person may not comprehend what has been said.
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Relationship marketing refers to
A. the process of identifying prospective buyers, understanding them intimately, and developing favorable long-term perceptions of the organization and its offerings so that buyers will choose them in the marketplace. B. exclusive legally binding contractual agreements between retailers and customers in order to create enhanced value for each party. C. the linking of the organization to its individual customers, employees, suppliers, and other partners for their mutual long-term benefits. D. the belief that it is easier and less expensive to find new customers than to retain old ones. E. the selection and the assignment of a firm's personnel for a specific product or product line to a group of current or prospective customers.
Which of the following is not a primary activity in the Value Chain?
A. Marketing. B. Inbound Logistics. C. Information Technology. D. Outbound Logistics.
Drug testing must be done systematically in one of two forms: either random or ______.
A. selective B. assigned C. universal D. staggered
Klint Microsystems, a microprocessor manufacturer, was contracted by Zeitar Studios to manufacture specially designed microchips to be used in an audio engineering process. Zeitar was to pay Klint $300,000 as per the contract. Klint decided to redesign its existing microchips and make them suitable for Zeitar. While the finished microchips were being shipped via a carrier, Klint was informed of Zeitar's insolvency. Klint cancelled the shipment before it was delivered. Klint then resold the chips to another studio where it had to settle for $150,000, as the chips were now suitable for specific audio engineering processes only. What remedy did Klint exercise when it stopped shipment to Zeitar?
A. remedy to dispose of goods B. remedy to stop goods in transit C. remedy to obtain specific performance D. remedy to recover purchase rent