A nurse manager was having difficulty with the staff. Morale was low because of petty gossiping among the staff and intolerance of each other's behaviors. The nurse manager decided that the best way to handle this situation was to develop self-competence
a. Attending a conflict management course
b. Being politically aware
c. Being conscientious
d. Attending a service orientation program
ANS: A
According to Goleman, social skills are adeptness at inducing desirable responses in people by exerting influence, listening and sending convincing messages, resolving disagreements, inspiring others, managing change, nurturing relationships, collaborating and cooperating toward shared goals, and creating group synergy through team development.
You might also like to view...
A patient's order for IV fluid states that LR is to be infused. Which of the following IV fluids should be given?
A. Lactated Ringer's Solution B. 5% Dextrose with Lactated Ringer's Solution C. 0.9% Sodium Chloride D. 5% Dextrose
Which of the following developmental tasks is an important component of middle adulthood within Havighurst's theory of psychosocial development?
A) Accepting and adjusting to physical changes B) Adjusting to reduced income C) Adjusting to decreasing health D) Learning to live with a marriage partner
You are assisting a patient with deep-breathing and coughing exercises. For these exercises, the person can be positioned in which of the following ways?
a. Sims' position b. Trendelenburg position c. In a chair or dangling at the bedside d. Orthopneic position
A nurse is assessing a client with severe Alzheimer's disease (AD). What should the nurse assess?
A) Client always tends to sleep in the prone position B) Muscles of the client become flaccid and lose tone. C) Client keeps talking to himself throughout the day. D) Client is unable to sit upright without support.