Discuss the following statement: "The terms satisfaction and quality can be used interchangeably".
What will be an ideal response?
The two concepts are fundamentally different. While they have certain things in common, satisfaction is generally viewed as a broader concept. Service quality is a focused evaluation that reflects the customer's perception of specific dimensions of service: reliability, responsiveness, assurance, empathy and tangibles. Satisfaction, on the other hand is more inclusive. It is influenced by perceptions of service quality, product quality and price as well as situational factors and personal factors.
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Answer the following statement true (T) or false (F)
The direct write-off method of accounting for bad debts records the loss from an uncollectible account receivable when it is determined to be uncollectible.
Answer the following statement true (T) or false (F)
Inventory of finished goods on hand at the beginning of the quarter is 4,000 units. The company desires to maintain ending inventory equal to beginning inventory plus 1,000 units every month. Calculate the quantity to be produced during the quarter.
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______ leadership is a term that is often reserved for leaders who are perceived to be extraordinary as people, as well as in the manner in which they lead.
a. Transactional b. Charismatic c. Transformational d. Intellectual