A company that receives certification that it meets ISO 9001 standards is a company that
A) has achieved a total quality effort.
B) has begun the process of achieving quality.
C) has attained perfection within its field.
D) must make serious quality improvements.
E) can train other organizations in quality procedures.
B) has begun the process of achieving quality.
Explanation: Certification is not the end of the quality effort, but an initial step. Rather than defining how to operate perfectly, ISO 9001 standards establish practices that enable the organization to keep improving—assuming that it continues to follow those practices.
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