Many strategies have been identified to prevent or decrease stress and incivility in the work setting. What strategies would be helpful? Select all that apply
1. Clarify expectations of how assignments are to be completed.
2. Hold the overall expectation that the work will be done.
3. Accept the staff member's apologies for poor performance.
4. Avoid being defensive.
5. Seek out the truth of situations.
1, 2, 4, 5
Explanation: 1. Clarifying expectations will leave no doubt of what is to be done and will combat the passive resistance for fulfilling tasks that is common in passive-aggressive behavior.
2. Holding high expectations will combat the passive resistance for fulfilling tasks that is common in passive-aggressive behavior.
3. Apologizes and excuses for work undone or problems caused by employee's passive-aggressive behaviors should not be tolerated.
4. The manager should avoid being defensive.
5. Seeking the truth and expecting facts will drive performance.
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