American Airlines found that for some jobs it was unwise to train workers on equipment used at the work site. Therefore, a special classroom facility was set up for instruction on operating equipment like that found in some departments. By doing this, American Airlines offered ____ training for some jobs.
A. simulation
B. classroom
C. seminar
D. on-the-job
E. role-playing
Answer: A
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Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. Promoting good customer service employees is smart because they make the best supervisors and finding their replacement is easier. 2. It is harder to promote internal candidates when specialized skills are required. 3. Since a lot of time and money is spent hiring the employee, it is best to ask a top-performer to use on-the-job training as the method to introduce them to the culture. 4. High turnover rates with servers means less productivity due to new server’s lack of experience. 5. For senior positions, one way to ensure diverse thinking in your organization is to hire away your competitor’s top performing talent.
Which of these is not a category considered for evaluation when awarding the Malcolm Baldrige Quality Award?
A) Leadership B) Strategic Planning C) Operating Income D) Customer Focus
A process with a Cpk value greater than 1.0 implies?
a. The process is capable b. The process is barely capable c. The process is not capable d. The Cpk value is unrelated to process capability