What is drill-down capability?
A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B. Enables the examination of information from different perspectives.
C. Finds the inputs necessary to achieve a goal such as a desired level of output.
D. Enables users to get details, and details of details, of information.
Answer: D
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Answer the following statement true (T) or false (F)
A(n) ____ is based on the use of information technology and supports business processes of the IT service provider's customers.
A. technology service B. service C. IT service D. business service
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Answer the following statement true (T) or false (F)