Which three suggestions are best for dealing with customers on the phone? (Select three.)
A) Avoid a condescending tone.
B) Speak louder than you would if they were there in person.
C) Hang up on them if they swear at you.
D) Use hand gestures for effectiveness. Even though they can't see you, the results will be heard in your tone.
E) Use active listening skills.
F) When giving directions to them, use a level slightly lower than their skill level to ensure they comply.
G) Avoid using technical acronyms.
A, E, G
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Answer the following statements true (T) or false (F)
1) When a program creates a derived-class object, the object constructor is the last constructor called and the first whose body finishes executing. 2) If a base class constructor is overridden, the original constructor can no longer be called explicitly by the derived class. 3) When a base class method is overridden in a derived class, it is common to have the derived class version call the base class version and do some additional work. 4) Inheritance preserves the integrity of a base class.
Assume s is " abc ", the method __________ returns a new string "abc".
a. s.trim(s) b. trim(s) c. String.trim(s) d. s.trim()
When a Word outline is imported into PowerPoint, text formatted with Heading ________ style is converted to a slide title
A) 1 B) 2 C) 3 D) 4
_____in a document can be added, deleted, moved, formatted, and resized.?
A. ?Trails B. ?Ports C. ?Wireframes D. ?Objects