Which is TRUE about surveys?

A. A service consultant should try to influence a customer’s response
B. CSI scores are only calculated for a service facility
C. Both A and B are correct
D. Neither A nor B are correct


D. Neither A nor B are correct

Trades & Technology

You might also like to view...

The economic analysis of imperfect competition was originated by

A) Edward Chamberlain. B) Joan Robinson. C) Both A and B D) none of the above

Trades & Technology

A chain-driven pump is used to ________.

A) Increase the speed of the pump B) Increase the distance between the torque converter and the pump C) Decrease the number of parts needed D) Reduce the length of the transaxle

Trades & Technology

An R-22 refrigeration system requires a superheat of 8°F. If the evaporator saturation pressure is 43 psig, what should the bulb temperature be?

A) 35°F B) 51°F C) 28°F D) 8°F

Trades & Technology

The time constant of an inductor is:

A) directly proportional to the inductance in the circuit. B) inversely proportional to the resistance in the circuit. C) the time required for voltage or current to increase to 63% or to decrease to 37%. D) all of these.

Trades & Technology