What should the LPN do next?
ACTION ONE
Anya should excuse herself and go speak to the nurse, leaving the boy and his stepmother alone in the room.
ACTION TWO
Anya should casually ask the boy how he hurt his arm.
ACTION ONE
Anya should excuse herself and go speak to the nurse, leaving the boy and his stepmother alone in the room.
FOR THE PATIENT
The boy was treated for a sore throat, which was the complaint that brought him and his stepmother into the office. Despite the tense scene in the exam room, the family kept attending the practice.
FOR THE PRACTICE
The practice retained the family as patients, and neither lost nor gained any business as a result of the family’s experience.
FOR THE EMPLOYEE
The employee was congratulated for her alertness and for bringing the situation to the attention of her supervisor. This was a significant positive for her during her next employment review.
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