Stan uses a ________ because wants to gather the team's opinion on where the next milestone meeting should be located.
A. discussion forum
B. videoconference
C. WebEx
D. team survey
E. Skype call
Answer: D
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______ refers to messages and interactions that make people feel valued and respected, while ______ refers to messages and interactions that make people feel devalued and disrespected
a. Confirming communication; disconfirming communication b. Relational climate; relational tension c. Disconfirming communication; confirming communication d. Ethical communication; unethical communication
In marketing terms, benefits define a product's ________, or what the product does for a customer
A) utility B) warranty C) tangibility D) intangibility E) variability
The most powerful and widely used conceptual tool for diagnosing the principal competitive pressures in a market is
A. strategic group mapping. B. the driving forces model. C. PESTEL. D. SWOT analysis. E. the five forces framework.
Conflict can be prevented if you:
a. watch your language when you are annoyed. b. All of the answers are correct. c. discuss problems before they escalate to a conflict. d. build constructive relationships.