A patient indicates that he is about to share information about his illness that is shocking and embarrassing. Which nursing intervention has priority in this situation in facilitating the communication process?
a. Reassuring the patient that talking will be therapeutic
b. Assuring the patient the information will be kept confidential
c. Responding to the patient's information in an accepting manner
d. Providing the patient with a private place for the discussion to occur
ANS: C
Responding to the patient's information in a nonjudgmental, accepting manner will encour-age continued therapeutic communication. The remaining options, although appropriate, will not have the same generalized affect on the communication process as the correct option.
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