CRM tools does not help companies in determining:
A) warranty of products sold to consumers.
B) amount paid by consumers in different countries.
C) which customers are very demanding.
D) the use of credit cards for payment.
E) the use of laptop computers by customers.
C
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Which of the following is not a type of qualitative forecasting?
A) jury of executive opinion B) sales force composite C) market survey D) Delphi method E) moving average
Oklahoma Telephone Company has been forced by competition to put much more emphasis on planning and controlling its costs. Accordingly, the company's controller has suggested initiating a formal budgeting process. Which of the following steps will not help the company gain maximum acceptance by employees of the proposed budgeting system? (CMA adapted)
A. Ensuring that favorable deviations of actual results from the budget, as well as unfavorable deviations, are discussed with the responsible managers. B. Demonstrating top management support for the budgeting program. C. Implementing the change quickly. D. Including in departmental responsibility reports only those items that are under the department manager's control.
Which of the following enables multiple users to create and edit web documents?
A) Wiki B) Blog C) Social networking D) Pinterest E) RSS
Green CPA audited the inventory of ABC Company on a sample basis. Green audited a sample of 120 items and found a net overstatement of $600. The audited sample had a recorded value of $12,000. The entire inventory contained 2,400 items with a total book value of $280,000. The projected likely overstatement using the average difference method is ________.
A) $12,000 B) $48,000 C) $14,000 D) $56,000