Shanice is having trouble paying attention to her friend, who is telling her about the exciting day she had, because she is worried about an upcoming exam and wants to go study. This is an example of:
a. physical noise.
b. physiological noise.
c. semantic noise.
d. psychological noise.
d. psychological noise.
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Which of the following is NOT one of the concepting approaches described in the text?
a. Show the product b. Comparison c. Strategy adaptation d. Testimonial/case history
Community building is a natural result of ______ because of the priority placed on transformational benefits to society and valuing relationships.
a. business relevant tactics b. promotional marketing c. corporate social responsibility d. social entrepreneurship
The listener feels something of what the speaker is feeling, sees the world as the speaker sees it, and even senses that she is walking in his shoes. What is this listener demonstrating?
a. listening passively b. listening actively c. listening with empathy d. listening with an open mind