Which of the following statements is CORRECT?
A. One of the ways in which firms can mitigate or reduce potential conflicts between bondholders and stockholders is by increasing the amount of debt in the firm's capital structure.
B. The threat of takeover generally increases potential conflicts between stockholders and managers.
C. Managerial compensation plans cannot be used to reduce potential conflicts between stockholders and managers.
D. The threat of takeovers tends to reduce potential conflicts between stockholders and managers.
E. The creation of the Securities and Exchange Commission (SEC) has eliminated conflicts between managers and stockholders.
Answer: D
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CRM software can most likely help a salesperson to:
A) develop better presentation skills B) negotiate long-term contracts C) fulfill commitments to customers D) increase transactional sales E) implement the marketing mix
Service companies can close provider gap 2 by doing all of the following EXCEPT:
A. Creating formal process for setting service quality standards B. Designing and using an appropriate servicescape C. Developing customer-defined service standards D. Improving communication between the marketing and operations departments E. Using a systematic new-service development process
Jupiter Co. applies overhead based on direct labor hours. The variable overhead standard is 4 hours at $12 per hour. During February, Jupiter Co. spent $113,400 for variable overhead. 9,150 labor hours were used to produce 2,400 units. What is the over- or underapplied variable overhead?
A. $3,600 overapplied B. $1,800 overapplied C. $3,600 underapplied D. $5,400 overapplied
Data-flow diagrams allow you to:
A) show the timing of data flows. B) model how data flow through an information system. C) demonstrate the sequencing of activities. D) show the relationship among entities. E) represent the internal structure and functionality of processes.