Discuss, and give examples of, communication problems as a challenge of a diverse workforce.
What will be an ideal response?
Student answers and examples will vary but should demonstrate an understanding of the ways that a diverse workforce can contribute to communication problems. Communication difficulties include misunderstandings, inaccuracies, inefficiencies, and slowness. Speed is lost when not all group members are fluent in the same language or when additional time is required to explain things. Sometimes diversity decreases communication, as when white male managers feel less comfortable giving feedback to women or minorities for fear of how criticism may be received. If managers do not deliver helpful feedback, employees will not know how to improve their performance. Diversity also can lead to errors and misunderstandings. Group members may assume they interpret things similarly when in fact they do not, or they may disagree because of their different frames of reference. For example, if managers do not actively encourage and accept the expression of different points of view, some employees may be afraid to speak up at meetings, leaving the manager with a false impression that consensus has been reached.
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