As per FEMA, a preparedness program should include all of these steps except:
a. Hiring a public relations agency.
b. Conducting a business impact analysis.
c. Writing a plan addressing resource management.
d. Discovering methods to evaluate the preparedness program.
Answer: a
Feedback: As per FEMA (see Box 11-1), a preparedness program should include all of these steps except hiring a public relations agency.
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