The nurse has just been promoted to unit manager. Which advice, offered by a senior unit manager, will help this nurse become inspirational and motivational in this new role?
1. "If you make a mistake with your staff, admit it, apologize, and correct the error if possible."
2. "Don't be too soft on the staff. If they make a mistake, be certain to reprimand them immediately."
3. "Give your best nurses extra attention and rewards for their help."
4. "Never get into a disagreement with a staff member."
1
Explanation: 1. Managers need to be honest and forthcoming with staff, which includes taking responsibility for one's own actions and errors. This also provides a positive role model for the staff.
2. When errors occur, the manager should use the opportunity for improvement, not punishment.
3. When staff feel some staff are given extra credit, they will feel uncomfortable with the manager and resentment will build.
4. Staff need to feel that they can share their feedback, positive or negative, and not feel threatened when they disagree with the manager.
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