Which demonstrates good customer service in health care? Select all that apply
A) Avoiding group norms
B) Presenting a professional image
C) Displaying a pessimistic attitude
D) Using terms that people can understand
E) Offering visitors refreshments
F) Explaining why patients may have to wait
G) All of the above
Answer: B, D, E, F
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En route to the hospital, you start the reassessment of a 22-year-old trauma patient. You should begin this assessment by:
A) rechecking vital signs. B) repeating the primary assessment. C) checking all interventions. D) assessing for additional injuries.
What is a coping mechanism often seen in children reacting to trauma?
a. adaptation b. denial c. regression d. trivializing
Patients with musculoskeletal injuries are usually placed in which room at an urgent care center for splinting or casting?
A) Trauma room B) Basic exam room C) Procedure room D) X-ray room
Droplet Precautions are important in suspected cases of streptococcal pharyngitis.
Answer the following statement true (T) or false (F)