Which statements by the nurse demonstrate that active listening has occurred? Select all that apply
a. "I listened to my patient while I was changing his IV site."
b. "I made eye contact and listened to my patient to find out his concerns."
c. "I took detailed notes when I listened to my patient describe his symptoms."
d. "I sat with my patient and his wife to talk about their fears before the surgery."
e. "Using my own words, I restated what the patient was saying about his fears."
B, D, E
The nurse demonstrated active listening by facing the patient, making eye contact, and listening while he expressed concerns. Arranging time to sit with the patient and his wife to discuss fears about an upcoming surgery also indicates active listening. Listening to the patient while performing activities, such as hanging an IV infusion or bathing him, distracts the nurse from active listening. Although taking detailed notes can help the nurse to accurately acknowledge the patient's words, this activity while listening to the patient speak can also be a distraction and could reduce eye contact and nonverbal cues of care and concern. Restating what the patient was saying about his fears is a form of assertive communication.
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