The nurse is greeting a newly admitted client. What statement should the nurse make to establish rapport with this client?
1. "Hello, I'm your nurse and I'll be taking care of you today."
2. "You're lucky—there are no students on the unit today."
3. "Good morning, is there anything you need right now?"
4. "Hi. If you need anything, put on your call light."
Correct Answer: 1
Rationale 1: Establishing rapport is a process of creating goodwill and trust and usually begins with a greeting and self-introduction, accompanied by nonverbal gestures such as a smile, a handshake, and a friendly manner. Making introductions, especially offering the use of name, is especially good in establishing rapport.
Rationale 2: Telling a hospitalized client he or she is lucky is probably not the best therapeutic comment.
Rationale 3: Establishing rapport is a process of creating goodwill and trust and usually begins with a greeting and self-introduction, accompanied by nonverbal gestures such as a smile, a handshake, and a friendly manner.
Rationale 4: Establishing rapport is a process of creating goodwill and trust and usually begins with a greeting and self-introduction, accompanied by nonverbal gestures such as a smile, a handshake, and a friendly manner.
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