The type of messages that establish relational control and usually employed when power is evenly distributed across a relationship are known as which kind of message.

A. one-across
B. one-down
C. one-up
D. symmetrical


Answer: A

Communication & Mass Media

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Research in the United States shows that glassophobia is _____

A. highest among Asian Americans and lowest among Jewish Americans B. highest among Asian Americans and lowest among Caucasians C. highest among Caucasians and lowest among Jewish Americans D. highest among Jewish Americans and lowest among Asian Americans

Communication & Mass Media

What are the three types of persuasive speeches?

What will be an ideal response?

Communication & Mass Media

What is the difference between microediting and macroediting?

What will be an ideal response?

Communication & Mass Media

Select the objective from the list below that would be measurable:

a. At the end of the training session, trainees will appreciate the value of using good customer service skills. b. At the end of the training session, trainees will understand how to use effective customer service skills. c. At the end of the training session, trainees will demonstrate the use of the three components of answering incoming calls. d. At the end of the training session, trainees will itemize customer service skills.

Communication & Mass Media