In a health care setting, which would be the preferred manner to place a caller on hold?

A) Pick up the phone and say, "Hold please."
B) Answer the phone and allow the caller to give the reason for calling, then ask him or her, "May I put you on hold for a few moments?"
C) Place the caller on hold without speaking to him or her so you can finish the other call faster.
D) Answer the phone and ask the caller to call back later.


Answer: B

Health Professions

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When the broken end of the bone is protruding through the skin, this is a(n) ________ fracture

A) spiral B) comminuted C) closed D) open

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Under the Medicare global surgical package

A. only the pre-operative visit can be billed in addition to the surgery itself. B. only the post-operative visit can be billed in addition to the surgery itself. C. related pre- and postoperative visits cannot be billed in addition to the surgery. D. all pre- and postoperative visits can be billed in addition to the surgery itself.

Health Professions

The structure that prevents urine from mixing with semen is the ____________________

Fill in the blank(s) with correct word

Health Professions

Which of the following is the best definition of sympathy?

a. Discounting the patient's complaint of illness b. Experiencing emotions disproportionate to the situation c. Sharing the patient's feelings or emotional state d. Understanding the patient's experience of illness

Health Professions