According to the textbook, criticism can be a barrier to listening unless you ________
A) accept all the speaker says rather than forming judgments about him or her.
B) are conscious of when the speaker?s distracting mannerisms or appearance affect your
listening.
C) form arguments against the speaker?s points as you are listening.
D) simply tune out speakers that are boring or controversial.
B
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Which of the following elements is usually NOT important for Indian parents when selecting a potential husband/wife for their children?
A. That the religion should be the same. B. That both partners belong to the same caste. C. That they must live in the same region. D. That they have compatible astrology signs.
The trend toward purchasing expert communication services from outside the organization is referred to as
A) boundary spanning. B) encroachment. C) outsourcing. D) agency public relations. E) resource deployment.
Once Janika has discovered the common knowledge and experience shared by the listeners, what can she use effectively in her speech?
A. platitudes B. allusions C. demographics D. selective attention
Hector is feeling very anxious about the presentation he is scheduled to give at work. He asks his boss if it can be rescheduled for next week. This is an example of
A. his mind going blank. B. a fight-or-flight response. C. a constructive coping technique. D. a negative self-message.