Products such as insurance, cemetery plots, and smoke detectors are examples of ________ that are products that the consumer does not know about or does not normally think of buying
A) specialty goods
B) unsought goods
C) heterogeneous shopping goods
D) homogeneous shopping goods
E) convenience goods
B
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Followers who are quite competent to complete tasks but lack the commitment to do so are ______.
A. D1 B. D2 C. D3 D. D4
________ is the process in which a third party is brought in to help resolve a dispute by either refocusing discussion on key issues or suggesting viable solutions
a. Cooperation b. Mediation c. Commitment d. Coordination
Refer to the Shipping Costs for The Allied Motors Company. Solve the transportation problem using Excel Solver. (Remember that in balanced transportation problems all constraints—except the non-negativity constraints of the decision variables—should be set as an equal-to (=) sign in the Excel Solver dialogue.) At the optimum solution, the total cost of shipping from all plants to Newark is ______.
a. $893
b. $688
c. $672
d. $576
Under which of the following conditions should a service provider confirm performance to standards and expectations?
A. The service is performed out of sight of the customer. B. The customer cannot evaluate the effectiveness of the service. C. The decision maker in the service purchase is different from users of the service. D. Answers A and C above E. Answers A, B, and C above