Which of the following statements about customer satisfaction is true?
A. Customer satisfaction is not influenced by price
B. Customer satisfaction can only be determined through anecdotal evidence
C. Customer satisfaction can only be analyzed if it is considered to be a static occurrence
D. Satisfaction may be associated with feelings of ambivalence when there is a mix of positive and negative experiences
E. Satisfaction cannot be defined quantitatively
Answer: D
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What will be an ideal response?
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A. employee turnover B. job market C. labour supply D. product market E. labour demand
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