A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns is called ________ management.
A) customer relationship
B) total quality
C) human resource
D) customer analytics
E) buyer-behavior
A) customer relationship
Explanation: Customer relationship management (CRM) is a multifaceted process, typically using information technologies, that fosters two-way exchanges with customers so that firms know "intimately" their needs, wants, and buying patterns. Firms acquire this knowledge by applying predictive analytical techniques to the voluminous data, or big data, collected from customers.
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The information and communication component of internal control includes which of the following?
a. The organization deploys control activities through policies that establish what is expected and in procedures that put policies into action. b. The organization obtains or generates and uses relevant, quality information to support the functioning of other components of internal control. c. The organization identifies and assesses changes that could significantly impact the system of internal control. d. All of the above.
On December 31, the Jacob, Inc. general ledger contained the following balances prior to write-offs and adjustments:
Trade Accounts Receivable$ 623,450 Allowance for Doubtful Accounts15,800 (credit)Net Credit Sales2,529,000 Before completing an aging analysis to determine the estimated amount uncollectible, Jacob decided to write off $7,500 of an account past due over 360 days.Aging of the accounts receivable balance after the write-off on December 31 indicated the following: Estimated Percentage AgeAmount Uncollectible Under 30 days $358,900 1.5% 30-90 days 134,000 3.0% 91-180 days 96,000 7.0% 181-360 days 22,700 20.0% Over 360 days 4,350 60.0% $615,950 Required: a.Prepare the necessary journal entry to record the write-off.b.Prepare the adjusting journal entry at December 31 to record Jacob, Inc.'s estimated bad debts assuming that the company uses the aging of accounts receivable method.c.What is the net realizable value of accounts receivable on the December 31 balance sheet? What will be an ideal response?
Answer the following statement(s) true (T) or false (F)
1. Investors make money off stocks through capital gains and dividends. 2. Coca-Cola and General Electric are both blue-chip stocks. 3. Stocks issued by lage, well-capitalized companies are called blue-chip stocks. 4. Blue-chip stocks are stocks that have been identified by Merrill Lynch as fast-growing can’t miss stocks. 5. Generally speaking, the higher the risk of a security, the higher its rate of return.
Sweet Fruits contracts with Fruits to You, Inc for a delivery of two hundred pounds of strawberries to be delivered by Keep Kool Trucking, a trucking company with refrigerated trucks. On the day of delivery, the refrigeration units on Keep Kool's trucks are not working. Fruits to You
a. may ship the goods to Sweet Fruits using another trucking company with refrigerated trucks. b. must refund Sweet Fruits' money and cancel the contract. c. must wait to ship the strawberries until Keep Kool has fixed its trucks. d. must ship the goods through a different carrier and pay Sweet Fruits incidental damages.