Describe the five key dimensions of assessing service quality
Research has shown that customers use five key dimensions to assess service quality:
1 . Tangibles—Physical facilities, uniforms, equipment, vehicles and appearance of employees, (i.e., the physical evidence).
2 . Reliability—Ability to perform the promised service dependably and accurately.
3 . Responsiveness—Willingness to help customers and provide prompt recovery to service upsets.
4 . Assurance—Knowledge and courtesy of the service providers and their ability to inspire trust and confidence in customers.
5 . Empathy—Caring attitude and individualized attention provided to its customers.
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On October 31, 2018, Sterling Construction Company entered into a credit agreement with Comerica Bank. The following appeared among the agreement's financial covenants: "Commencing with the fiscal quarter ending December 31, 2018, maintain as of the end of each fiscal quarter a Fixed Charge Coverage Ratio of not less than 1.25 to 1.00." The credit agreement also contained a "definitions" section where this item was listed: " 'Fixed Charge Coverage Ratio' shall mean as of any date of determination a ratio the numerator of which is EBITDA for the Applicable Measuring Period, minus cash taxes and cash tax distributions with respect to such period and the denominator of which is the sum of Current Maturities of Long Term Debt plus interest paid during the trailing twelve month period, plus
twenty-five percent (25%) of the daily average total non-amortizing debt during the trailing twelve month period."Required:a. What is a minimum fixed charge coverage ratio and what purpose does it serve in the company's loan agreements?b. Why is it necessary for the loan agreement to precisely define "Fixed Charge Coverage Ratio?" What will be an ideal response?
At the core of cultural intelligence is ______ which refers to the level of conscious cultural awareness we possess during cross-cultural interactions.
What will be an ideal response?
A company's interest expense is $15,000. Its income before interest expense and income taxes is $86,250. Its net income is $31,900. The company's times interest earned ratio equals:
A. 0.37. B. 0.47. C. 5.75. D. 2.70. E. 0.174.
In the GDM house model, what does the first floor represent?
a. Recruitment and retention b. Communication and education c. Leadership d. Diversity metrics and legal compliance