A toy manufacturer produces a product for which there are 10 possible defect opportunities. If in the course of a week the company makes 1,000 units and discovers 17 total defects, what is the manufacturer’s DPMO?
a. 17
b. 1000
c. 1700
d. 17000
c. 1700
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________ describes consumers in terms of their aesthetic and intellectual preferences
A) A restricted code B) Taste culture C) An elaborated code D) Social culture
Chance events are occurrences that are beyond the control of firms, industries, and usually governments
Indicate whether the statement is true or false
If the expected service falls below the perceived service, customers are disappointed
Indicate whether the statement is true or false
True Help is a nonprofit organization that works toward rehabilitating the homeless. The credo of the organization is "help us help you." For an organization like True Help, which of the following statements would make an appropriate mission?
A. Help us help you find a home. B. We help the homeless gain and sustain financial independence by providing employment opportunities. C. Our mission is to turn this not-for-profit organization into a for-profit organization so that the stakeholders benefit. D. One day, everyone in this nation will have a home to protect themselves.