An organization's focus on internal service quality implies that employees ________.
A. are less likely to be satisfied
B. need motivation to change
C. lack job security
D. are highly reward-oriented
E. hold a customer mind-set
Answer: E
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A) behavior description B) feeling message C) consequence statement D) request statement)
A ledger account is an abbreviated version of a T account
Indicate whether the statement is true or false
Pecan Inc. produces water valves. Overhead costs have been identified as follows: Activity PoolCostActivity DriverActivityQuality control$55,500Number of inspections185Material maintenance$87,400Number of machine hours19,000Setups$75,000Number of production runs60 Pecan makes 3 models of valves with the following details: ?EconomyStandardPremiumUnits produced20,00040,0007,000Number of inspections540140Machine hours4,50012,0002,500Production runs52035Required: a. Calculate the activity rate for each activity. b. Determine the amount of indirect costs assigned to each of the products.
What will be an ideal response?
The size and growth potential for a segment includes which of the following considerations?
A) the viability of the segment B) brand objectives C) the level of competition within the segment D) the strategies used by competitors E) company resources