Which of the following processes can be used to capture tacit knowledge?
a. Proportionate problem solving
b. Offshoring
c. Shadowing
d. Outsourcing
c. Shadowing
A major goal of knowledge management is to somehow capture and document the valuable work-related tacit knowledge of others and to turn it into explicit knowledge that can be shared with others. Two processes are frequently used to capture tacit knowledge—shadowing and joint problem solving. Shadowing involves a novice observing an expert executing his job to learn how he performs. Joint problem solving is a process in which a novice and an expert work side-by-side to solve a problem so that the expert’s approach is slowly revealed to the observant novice.
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