List generator, ________ management and cross-selling/up-selling are the three primary operational CRM technologies used in the marketing department.

Fill in the blank(s) with the appropriate word(s).


Campaign

Business

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The following set of items describes activities completed by a company in purchasing and paying for merchandise. For each activity, identify whether or not the activity adheres to or violates sound internal control procedures. Although the department supervisor can indicate a preferred supplier or vendor on purchase requisitions, the purchasing department has the responsibility for making the

final decision on a vendor. a. Adheres to sound internal control procedures b. Violates sound internal control procedures c. Neither strengthens nor violates internal control

Business

Which of the following is NOT one of the basic rules to follow when developing project networks?

A. Each activity must have a unique identification number B. Conditional statements are allowed but looping statements are not allowed C. An activity identification number must be larger than that of any preceding activities D. An activity cannot begin until all preceding activities have been completed E. Networks flow from left to right

Business

In the conflict model of decision-making, the decision style of ______ involves making a hasty, ill- conceived decision.

A. complacency B. hypervigilance C. vigilance D. interdependence

Business

Sharing knowledge and information throughout the organization can be a means of

A. continuing with outdated products. B. overusing email. C. conserving resources. D. conserving products and services.

Business