Good-News Messages ? Well-written messages that convey positive news, thanks, or appreciation generate goodwill. Learn to craft effective, receiver-focused, good-news messages to improve your business relationships by building goodwill. When sending a thank-you note in professional situations, you should use _________approach and express sincere feelings of gratitude. A. a reductive B. a

deductive C. an inductive
Fill in the blank(s) with correct word


a deductive

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Which of the following should be avoided by an expert witness at a deposition or a trial?

a. Try to "read messages" intended by objections to questions by lawyers with whom you are working. b. Correct any errors you make as soon as you can as not doing so will undermine anything you said before. c. Phrase your answer in your own words rather memorize answers to questions you expect to be asked. d. Respond to statements, observations, and questions.

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Which of the following represents normal cost measurement?

A) Actual Direct Materials + Actual Direct Labor + Actual Overhead B) Actual Direct Materials + Actual Direct Labor + Estimated Overhead C) Estimated Direct Materials + Estimated Direct Labor + Actual Overhead D) Actual Direct Materials + Estimated Direct Labor + Estimated Overhead

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Which of the following is summarized as “past actions that led to positive outcomes tend to be repeated, whereas past actions that led to negative outcomes will diminish”?

A. the law of diminishing returns B. the law of attraction C. the law of effect D. the law of cause

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In path goal theory, employees seek less autonomy in less difficult tasks.

a. True b. False

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