List and briefly describe the five dimensions of service quality
What will be an ideal response?
a. Reliability – The ability to perform the service dependably and accurately.
b. Responsiveness – The ability of the service provider to respond to the customer's needs on a timely basis.
c. Assurance – The service provider's employees' knowledge and courtesy and the confidence they instill.
d. Empathy – The high level of attention given to customers.
e. Tangibles – Services do have attributes (e.g., interest rate, price); the quality of a service depends on customers' perceptions of these attributes.
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Briefly define and discuss random sampling error, non-sampling error, and the two major types of non-sampling error
What will be an ideal response?
A disadvantage of SaaS is
A) high acquisition costs. B) slow implementations. C) increased internal support staff. D) reduced data security and internal controls.
Accounting records all executory promises
Indicate whether the statement is true or false
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C. ?
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D. ?
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