Which of the following factors does not affect customers' perceptions of service quality?
A. Reliability
B. Assurance
C. Triviality
D. Responsiveness
E. Tangibility
Answer: C
You might also like to view...
Research shows that simplified jobs lead to
A. job satisfaction. B. poor mental health. C. a sense of accomplishment. D. a sense of personal growth. E. decreased worker productivity.
Closing entries are required at the end of each accounting period to close all ledger accounts.
Answer the following statement true (T) or false (F)
Whether people in an office dress casual or formal is representative of which organizational culture artifact?
A. symbol B. ritual C. ceremony D. story
The price of a 3-year zero coupon government bond is 85.16. The price of a similar 4-year bond is 79.81. What is the yield to maturity (effective annual yield) on the 4-year bond?
A) 4.6% B) 5.5% C) 5.8% D) 6.7%