Answer the following statements true (T) or false (F)
1. Satisfaction with service recovery efforts decreases as the amount of time it takes to provide a resolution increases.
2. What matters to guests is to receive a fair settlement for a service failure, even if the organization makes the settlement reluctantly.
3. Interactional justice seems to be the most influential.
4. Research shows that more than half of organizational efforts to respond to consumer complaints make things better.
5. A guest failure is a great opportunity for the organization.
1. True
2. False
3. False
4. False
5. True
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Which of the following procedures will usually be performed by the auditor to determine if obsolete inventory exists?
a. Confirmation of inventory with customers. b. Footing the inventory subsidiary ledger. c. Tracing inventory ordered by the client to receiving reports. d. Analysis of inventory turnover and sales reports.
A private sector corporation is making a large donation to a nonprofit organization as a show of community support. This action is an example of ______.
A. self-regulation B. a financial ratio C. impact investing D. applying a logic model
The amount of raw material purchased in a period may be different than the amount of material used that period because
a. the number of units sold may be different from the number of units produced. b. finished goods inventory may fluctuate during the period. c. the raw material inventory may increase/decrease during the period. d. companies often pay for material in the period after it is purchased.
Toons, a company making portable music players, introduced its new generation USB Mp3
player allowing users to drag and drop music files directly onto the music player folder. This bypasses the requirement for complicated software installation and usage seen on competitors' models. What approach to differentiation is being used by Toons? A) ease of use B) form C) serviceability D) customization