In 2016, John Stumpf, CEO of Wells Fargo, was forced to resign after both stakeholder and government scrutiny of the practices of the firm. Firm management had instituted very aggressive sales goals for employees, leading employees to create sham accounts using the names and money of the real customers of the bank. This is an example of ________ corporate governance.
A. controlled
B. sound
C. guided
D. flawed
Answer: D
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What advantage does a reference check have over a resume in terms of gathering a candidate’s behavioral information?
a. It is more likely to reveal a candidate’s weaknesses with respect to job performance. b. It is a better way to assess a candidate’s past accomplishments. c. It offers a more comprehensive view of a candidate’s extracurricular activities. d. It will give a more accurate view of a candidate’s goals.
Quick & Reilly, a financial services company, was able to increase sales by 35 percent by implementing which of the following programs?
A) cross-selling B) customer service C) full-line selling D) extranet E) upselling
Performance of an accord discharges an original contractual obligation.
Answer the following statement true (T) or false (F)
From a producer's viewpoint, which of the following is an advantage of intensive distribution over selective distribution?
A. Intermediaries' facilities will be more convenient for customers. B. Intermediaries' price-cutting may be reduced. C. Intermediaries can be required to carry larger stocks. D. Better service can be required from intermediaries. E. More aggressive selling can be expected from intermediaries.