Describe what a leptokurtic distribution looks like and what a platykurtic distribution looks like.
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ANS:
A leptokurtic distribution is relatively peaked compared to a normal, bell-shaped curve. In these distributions, a high frequency of scores is very close to the mean. A platykurtic distribution is relatively flat compared to a normal distribution, reflecting a more equal distribution of scores across the range of scores.
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Which is true about outsourcing service desk services?
A. When companies initially began outsourcing in the 1980s, they were always able to show a reduction in costs. B. In early outsourcing efforts, companies found success in being able to let the outsourcers handle all the service problems. C. 53% of companies surveyed by the Help Desk Institute outsource at least part of their service desk activities. D. Some companies want to increase hours of service without increasing the number of staff; therefore, they outsource.
Differentiate between routing and scheduling.
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An organization's reward system is typically a weak method of motivating employees.
Answer the following statement true (T) or false (F)
The country in which an IC has its worldwide headquarters is called the ____________________.
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