The RN has assigned the nursing assistant (NA) a task. The NA becomes angry and begins yelling at the RN. Which of the following is the best approach for the RN to take?
a. Tell the NA that you will let her leave early if she will do this for you.
b. Ignore her and reassign the task.
c. Meet with the NA to explore his or her feelings and the reason for resistance.
d. Call the nursing supervisor and report the NA for insubordination.
C
Meeting with the NA to explore the reason for resisting the request is the best approach in order to address the underlying issue. Options a and b are negative reinforcement and will likely per-petuate the behavior. Option d should occur if the RN has been unsuccessful in resolving the problem.
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