Which of the following is NOT a broad expression of value?
a. Value is low price.
b. Value is whatever I want in a product.
c. Value is the quality I get for the price I pay.
d. Value is an expectation about a service outcome.
e. Value is what I get for what I give.
d
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Which of the following types of retailers does not cater to shoppers who are engaged in convenient shopping situations?
A. Auto dealerships B. Fast-food restaurants C. Convenience stores D. Supermarkets E. Drugstores
During which step of the giving praise process should you tell the employee why the behavior is important?
a. step 1 b. step 2 c. step 3 d. step 4
The ultimate managers of strategic planning and strategy making are the executive board of a corporation.
Answer the following statement true (T) or false (F)
Integrating technologies into a firm’s production and development systems to facilitate the creation and delivery of a product to customers or service to employees is:
a. benchmarking b. upstream innovation c. turnkey innovation d. technology indigenization