Technology is integral to a cardiac ICU. Sue, the nurse manager, implements a patient-centered approach that focuses on the meaning of the experience for the patient and family, primary nursing, and a health literacy approach. Sue is:
a. Using high-tech–low-touch approaches.
b. Using high-tech–high-touch approaches.
c. Providing products.
d. Providing tangible products of satisfaction.
ANS: B
The provision of humanistic care within a high-tech environment is characteristic of high tech–high touch approaches and reflects the idea that the more that high-tech is used, the more patients also desire high-touch.
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