An agency is beginning to implement a general approach for quality improvement. Which of the following activities would the agency most likely implement?
a. Customer satisfaction is assessed through the use of surveys provided to the client after each appointment.
b. The health maintenance organization (HMO) provides incentives to personnel who complete in-house programs on customer service.
c. The institution has received accreditation through The Joint Commission.
d. The total quality improvement (TQI) team meets to examine how to make the registration process more efficient.
ANS: C
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The client asks the nurse how the SSRI antidepressant that the client is prescribed works. What nursing response is correct?
1. SSRIs work on depression by sedating the centers of the brain responsible for worrying. 2. SSRIs allow more of a chemical neurotransmitter, serotonin, to be available to areas of the brain. 3. SSRIs are stimulants that enhance the activity of the brain and pleasure centers. 4. SSRIs decrease the amount of norepinephrine available in the lower cortical areas.
During a nutritional assessment the nurse finds that a patient's energy needs exceed nutritional intake. What other assessment finding will the nurse observe?
a. Weight gain b. Weight loss c. Anabolism d. Excessive adipose tissue
A nurse clarifies to a new patient in a rehabilitation center what rehabilitation means. What statement made by the patient indicates a correct understanding?
a. "I will return to my previous level of functioning." b. "I will be counseled into a new career." c. "I will develop better coping skills to ac-cept his disability." d. "I will attain the greatest degree of inde-pendence possible."
A nurse is administering a vaccine to a 4-year-old child who is visually impaired. After the needle enters the arm, the child says, "Ow, that was sharp!" The nurse knows that the ability to recognize and interpret stimuli is known as
a. Sensation. b. Reception. c. Perception. d. Reaction.