The identifiable, but sometimes intangible, activities undertaken by a retailer in conjunction with the basic goods and services it sells comprise the retailer's _____

a. level of commitment to the retail concept
b. peripheral services
c. customer satisfaction level
d. customer service


d

Business

You might also like to view...

Explain what debt securities are, and describe the various types of debt securities.

What will be an ideal response?

Business

To notify the public of a proposed rule, the Food Safety and Inspection Service, like other federal agencies, publishes the proposal in

a. the news media. b. a trade journal available to members of the industry. c. the Federal Register. d. an office memo that employees are free to take home.

Business

A company is considering a proposed new plant that would increase productive capacity. Which of the following statements is CORRECT?

A. In calculating the project's operating cash flows, the firm should not deduct financing costs such as interest expense, because financing costs are accounted for by discounting at the WACC. If interest were deducted when estimating cash flows, this would, in effect, "double count" it. B. Since depreciation is a non-cash expense, the firm does not need to deal with depreciation when calculating the operating cash flows. C. When estimating the project's operating cash flows, it is important to include both opportunity costs and sunk costs, but the firm should ignore the cash flow effects of externalities since they are accounted for in the discounting process. D. Capital budgeting decisions should be based on before-tax cash flows because WACC is calculated on a before-tax basis. E. The WACC used to discount cash flows in a capital budgeting analysis should be calculated on a before-tax basis. To do otherwise would bias the NPV upward.

Business

Gary and Houston have been running their own business for three years. When they started the business, they developed a guide for the planning policy which incorporated major policy decisions and methods for setting policies. They developed individual plans for carrying out each of the phases of the initial plan and even created a checklist, flow chart, and accountability chart for overseeing the implementation of all of the individual plans. Gary is finding it difficult keeping the plans straight when talking to Houston about them. What names should he use to refer to the guide, individual plans, and the plan to oversee the other plans?

A. Strategic plan, tactical plan, operational plan B. Tactical plan, quality assurance plan, organizational plan C. Organizational plan, strategic plan, objective plan D. Operational plan, quality assurance plan, objective plan

Business