Answer the following statements true (T) or false (F)
1. The employee who provides the guest experience need only be well trained to meet the guest’s quality and value expectations and to do so consistently.
2. It is easy to motivate all employees because they all have the same needs, expectations, capabilities, and behaviors.
3. All five levels of needs are equally fundamental.
4. The first managerial challenge in meeting belonging needs is to identify social groups that employees belong to.
5. The sense of belonging or not belonging has little effect on a well-trained, professional hospitality employee.
1. False
2. False
3. False
4. True
5. False
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In vertical analysis of the income statement, each item is shown as a percentage of the net income
Indicate whether the statement is true or false
Direct marketing is limited to catalog purchases
Indicate whether the statement is true or false
Managerial actions to develop core competencies and competitive capabilities internally generally take one of two forms. What are they?
A. either strengthening the company's base of skills, knowledge, and experience or coordinating and integrating the efforts of various work groups and departments B. either using developed dynamic capabilities or acquiring the capability from outside sources C. either by enforcing close cross-business collaboration or by centralizing the performance of functions requiring close coordination at the corporate level D. either putting in high incentive bonuses to reward individual employees who train hard to develop the desired capability or launching an extensive training effort to develop the capability quickly with newly hired employees E. either using benchmarking and the adoption of best practices to imitate a capability that rivals have already developed or empowering a team of employees to develop the capability however they best see fit
Which of the following statements is correct?
a. A mean chart monitors the variation between samples. b. A range chart monitors the variability due to special causes. c. A range chart monitors the variability due to common causes. d. A range chart monitors the standard deviation resulting from common causes.